How do I file a LESCO complaint online?

Visit the official LESCO website, navigate to the complaints section, enter your 14-digit reference number, select the complaint category, describe the issue, and submit. You will receive a tracking ID.

What is the LESCO complaint number?

The LESCO universal helpline is 0800-00118 (toll-free, 24/7). For power emergencies, dial 118. For billing-specific issues, call 042-99204803.

How can I track my LESCO complaint?

Use the complaint number provided at registration. Call 0800-00118, use the online complaint tracker on the LESCO portal, or SMS your reference number to 8118.

How long does LESCO take to resolve a complaint?

LESCO typically resolves complaints within 5 to 7 working days. If unresolved, you can escalate to NEPRA after 7 days.

Can I complain about high electricity bills?

Yes. Call 0800-00118 or visit a Customer Service Center. Request a meter test and verify your tariff slab. Keep previous bills as supporting evidence.

What documents are needed for a billing complaint?

Bring your latest 3 electricity bills, CNIC copy, and any evidence such as meter photos. This speeds up the investigation process.

Customer Support

LESCO Complaint Guide

Learn how to register LESCO complaints online, contact customer support, report outages, track complaints, and access official complaint channels.

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Types of LESCO Complaints

Consumers in the LESCO region commonly face the following issues. Identifying the correct category helps route your complaint to the right department for faster resolution.

Billing Issues

Incorrect charges, overbilling, wrong tariff applied, or missing adjustments on your electricity bill.

Meter Issues

Faulty meter readings, meter not working, fast-running meter, or meter replacement requests.

Voltage Problems

Low voltage, high voltage fluctuations, or inconsistent power supply damaging appliances.

Load Shedding

Unscheduled power outages, excessive load shedding, or no prior notification before cuts.

New Connection Issues

Delayed new connections, rejected applications, or meter installation delays.

How to Submit a Complaint

Choose any of the four official channels below. Each method gives you a complaint reference number that you can use to track progress.

Call Helpline

Dial 0800-00118 (toll-free, 24/7).
Select your preferred language.
Provide your 14-digit reference number.
Explain the issue and request a complaint number.

Online Portal

Visit the official LESCO website complaint section.
Log in or enter your reference number as a guest.
Select the complaint category and describe the issue.
Submit and note the tracking ID for follow-up.

SMS Complaint

Type COM <space> your 14-digit reference number.
Add a brief description of the problem.
Send to 8118 (LESCO SMS service).
Receive an acknowledgment with tracking details.

Visit CSC

Locate your nearest LESCO Customer Service Center.
Carry your latest bill and CNIC copy.
Fill out the complaint form at the counter.
Collect the stamped receipt with complaint number.

Need a phone number to call?

Quick numbers: LESCO Universal Helpline 0800-00118 (24/7) · WAPDA Emergency 118. For the full directory of LESCO, WAPDA and NEPRA numbers, see our dedicated page.

All Helpline Numbers

Complaint Tracking Process

After filing a complaint, LESCO assigns a unique reference number. You can track status through:

Call 0800-00118 and provide your complaint number to the agent.
Use the online complaint tracker on the official LESCO portal.
SMS your reference number to 8118 for automated status updates.
Visit the Customer Service Center where you filed the complaint.

Complaint Resolution Timeline

Understanding the expected timeline helps set realistic expectations and know when to escalate.

Complaint Filed

Day 0

Submit via helpline, online, SMS, or in-person. Get a tracking number.

Acknowledgment

Day 1

LESCO sends an SMS or call confirming your complaint is registered.

Field Inspection

Day 2–5

A technical team visits your premises to assess the reported issue.

Resolution

Day 5–7

Issue is resolved and you receive a confirmation message or call.

Escalation

Day 8+

If unresolved, escalate to NEPRA or visit the head office directly.

Common Problems & Solutions

High electricity bill despite low usage

Solution: Request a meter accuracy test and verify tariff slab from LESCO.

Voltage fluctuations damaging appliances

Solution: Report via 118 immediately. Install a voltage stabilizer as temporary protection.

Meter reading not taken for months

Solution: Call 0800-00118 and request manual reading or meter inspection.

New connection application delayed

Solution: Visit the local subdivision office with your application copy for status update.

Wrong name or address on bill

Solution: Submit name/address correction form with CNIC copy at CSC or online.

Complaint Filing Tips

Always note your complaint number — it is required for tracking and escalation.
Keep copies of your latest 3 bills and CNIC when visiting a service center.
For billing disputes, take photos of your meter display as evidence.
If no response in 7 days, escalate to NEPRA through their online portal.
Use the official LESCO online portal for faster digital complaint registration.

Emergency Helpline

All WAPDA and LESCO emergency contact numbers.

New Connection

Apply for a new LESCO electricity connection.

Disclaimer: This is an independent informational guide. We are not affiliated with LESCO, WAPDA, or NEPRA. Helpline numbers, procedures, and timelines may change — always verify with official channels before taking action.