LESCO Complaint – Register Online or by Helpline
Last updated: October 2026
Learn how to register LESCO complaints online, contact customer support, report outages, track complaints, and access official complaint channels.
A LESCO complaint is the official way to get a billing error corrected, a faulty meter checked or a supply fault repaired in Lahore, Kasur, Okara, Sheikhupura and Nankana Sahib. Every complaint you register gets a complaint ID tied to your 14-digit reference number, and that ID is what makes the company accountable: it records when the problem was reported, which office it went to and how it was closed. This page walks through which channel to use for which problem, how to follow up and when to escalate.
Types of LESCO Complaints
Consumers in the LESCO region commonly face the following issues. Identifying the correct category helps route your complaint to the right department for faster resolution.
Billing Issues
Incorrect charges, overbilling, wrong tariff applied, or missing adjustments on your electricity bill.
Meter Issues
Faulty meter readings, meter not working, fast-running meter, or meter replacement requests.
Voltage Problems
Low voltage, high voltage fluctuations, or inconsistent power supply damaging appliances.
Load Shedding
Unscheduled power outages, excessive load shedding, or no prior notification before cuts.
New Connection Issues
Delayed new connections, rejected applications, or meter installation delays.
How to Submit a Complaint
Choose any of the four official channels below. Each method gives you a complaint reference number that you can use to track progress.
Call Helpline
- Dial 0800-00118 (toll-free, 24/7).
- Select your preferred language.
- Provide your 14-digit reference number.
- Explain the issue and request a complaint number.
Online Portal
- Open the CCMS portal at ccms.pitc.com.pk.
- Verify with your 14-digit reference number or registered mobile number.
- Select the complaint category and describe the issue.
- Submit and note the complaint ID for follow-up.
SMS Complaint
- Type your 14-digit reference number.
- Add a short description of the problem.
- Send to 8118 (LESCO SMS service).
- Receive an acknowledgment with tracking details.
Visit CSC
- Locate your nearest LESCO Customer Service Center.
- Carry your latest bill and CNIC copy.
- Fill out the complaint form at the counter.
- Collect the stamped receipt with complaint number.
Need a phone number to call?
Quick numbers: toll-free customer line 0800-00118 (24/7) · power emergencies 118 · SMS 8118. For the full directory of LESCO, WAPDA and NEPRA numbers, see our dedicated page.
Complaint Tracking Process
Every complaint receives a complaint ID. Most are logged on CCMS, the Customer Complaint Management System run by PITC, which is shared by all distribution companies — so even a complaint made by phone can usually be followed online. The status moves from registered to assigned, in progress and finally resolved or closed, with remarks from the field staff.
If a case is closed but the fault is still there, register a new complaint and mention the old ID so it is treated as a repeat fault. Keep every ID in one place: NEPRA expects to see them if you escalate.
Ways to check the status:
- Call 0800-00118 and quote your complaint ID to the agent.
- Search the CCMS portal (ccms.pitc.com.pk) with your complaint ID or reference number.
- Send your reference number by SMS to 8118 for a status update.
- Visit the Customer Service Center where you filed the complaint.
Complaint Resolution Timeline
Understanding the expected timeline helps set realistic expectations and know when to escalate.
Complaint Filed
Day 0Submit via helpline, online, SMS, or in-person. Get a tracking number.
Acknowledgment
Day 1LESCO sends an SMS or call confirming your complaint is registered.
Field Inspection
Day 2–5A technical team visits your premises to assess the reported issue.
Resolution
Day 5–7Issue is resolved and you receive a confirmation message or call.
Escalation
Day 8+If unresolved, escalate to NEPRA or visit the head office directly.
Common Problems & Solutions
High electricity bill despite low usage
Solution: Request a meter accuracy test and verify tariff slab from LESCO.
Voltage fluctuations damaging appliances
Solution: Report via 118 immediately. Install a voltage stabilizer as temporary protection.
Meter reading not taken for months
Solution: Call 0800-00118 and request manual reading or meter inspection.
New connection application delayed
Solution: Visit the local subdivision office with your application copy for status update.
Wrong name or address on bill
Solution: Submit name/address correction form with CNIC copy at CSC or online.
Bill shows arrears you already paid
Solution: Register a billing complaint with the transaction ID or stamped counterfoil. Payments usually post within 24–48 working hours, so wait that long first.
Transformer tripping every evening
Solution: Ask neighbours to register complaints too. Several complaints from the same feeder help the subdivision justify a load review or transformer upgrade.
Power out on your house only
Solution: Check your own breaker first. If it is fine, call 118 with your reference number — a single-house fault is usually a service cable or meter issue.
Complaint Filing Tips
- Always note your complaint number — it is required for tracking and escalation.
- Keep copies of your latest 3 bills and CNIC when visiting a service center.
- For billing disputes, take photos of your meter display as evidence.
- If no response in 7 days, escalate to NEPRA through their online portal.
- Use the CCMS portal when lines are busy — your complaint is logged even if nobody answers the phone.
- Pay any undisputed part of a bill on time so a surcharge is not added while your complaint is reviewed.
Frequently Asked Questions
Open the CCMS portal at ccms.pitc.com.pk, verify yourself with your 14-digit reference number or registered mobile number, choose the complaint type and describe the problem. You get a complaint ID straight away, which you use for every follow-up.
Related Pages
Check your current bill
See the amount, due date and history with your reference number.
Get a printable copy
Download a PDF of this month's bill to attach to a billing complaint.
Estimate what you should pay
Compare your bill with an estimate from your units before disputing it.
Emergency contacts
Who to call for outages, sparking and fallen wires.
Helpline and CCMS tracking
Every official number and how to follow a complaint ID.
Applying for a meter
Documents, demand notice and tracking for a new connection.
Disclaimer: This is an independent informational guide. We are not affiliated with LESCO, WAPDA, or NEPRA. Helpline numbers, procedures, and timelines may change — always verify with official channels before taking action.