WAPDA & LESCO Emergency Helpline Numbers
Official helpline, complaint, and customer service numbers for WAPDA and LESCO — verified, searchable, and tap-to-call ready for outages, billing, and safety emergencies.
- ✓ Toll-free
- ✓ Available 24/7
- ✓ Verified official numbers
Emergency Contact Overview
For any electricity emergency — fallen wires, sparking poles, sudden outages, or transformer faults — call the WAPDA helpline 118 immediately. For billing, supply, or service complaints specific to Lahore region, use the LESCO universal helpline 0800-00118.
WAPDA Emergency Helpline
National power emergency & outage reporting (toll-free).
118
24/7
LESCO Universal Helpline
LESCO main customer service & complaint registration.
0800-00118
24/7
LESCO Complaint Cell
Dedicated complaint cell for billing & supply issues.
042-99204803
Mon–Sat, 9am–5pm
Power Outage Reporting
Report unplanned outages, tripping, and breakdowns.
118
24/7
LESCO Head Office
LESCO Head Office, 22-A Queens Road, Lahore.
042-99203041-9
Mon–Fri, 9am–5pm
NEPRA Complaint Cell
Escalate unresolved complaints to the regulator.
051-2013200
Mon–Fri, 9am–5pm
WAPDA Information
General WAPDA information & inquiries.
051-9203471
Mon–Fri, 9am–5pm
LESCO SMS Service
SMS bill alerts and balance inquiry short code.
8118
Complaint Registration Methods
Call Helpline
Dial 118 (toll-free) for emergencies or 0800-00118 for billing/complaints.
SMS Complaint
Send your complaint details with reference number to 8118.
Online Portal
File complaints through the official LESCO website complaint form.
Customer Service Center
Visit your nearest LESCO Customer Service Center in person.
How to Report an Outage on 118
- Dial 118 from any phone (toll-free).
- Provide your 14-digit reference number from your LESCO bill.
- Describe the issue: full outage, partial outage, low voltage, or fallen wire.
- Note the complaint number provided by the agent for follow-up.
- For unresolved outages, escalate via 0800-00118 or NEPRA complaint cell.
Emergency Safety Tips
- Never touch fallen power lines — stay at least 10 meters away and call 118 immediately.
- During an outage, switch off heavy appliances to prevent surge damage when power returns.
- Do not attempt repairs on the meter or service wire — only LESCO staff are authorized.
- Keep a backup torch and a charged mobile phone for emergencies during long outages.
- Report sparking poles, smoking transformers, or exposed wires to 118 right away.
Customer Service
LESCO operates 8 regional Customer Service Centers across Lahore, Kasur, Sheikhupura, Nankana, and Okara. Visit during working hours (Mon–Fri, 9am–5pm) for in-person support.
Escalation
If LESCO does not resolve your complaint within 7 working days, escalate to NEPRA at 051-2013200 or file an online complaint through the NEPRA consumer complaints portal.
Related Resources
Disclaimer: This is an independent informational page. Helpline numbers, office addresses, and procedures may change — always verify with the official WAPDA, LESCO, or NEPRA websites before taking critical action.
Common questions
What is the WAPDA emergency helpline number?
Dial 118 to report power emergencies, outages, and breakdowns — the line is toll-free and operates 24/7.
How do I contact LESCO for a complaint?
Call the LESCO universal helpline at 0800-00118 (toll-free, 24/7) or visit your nearest LESCO Customer Service Center.